Pia Yaacoub

Job Experience:

March 2017 – Present:

Senior Legal Assistant: Justicia Beirut Consult – Law Firm, Adlieh, Beirut.

  • Ensure the smooth running of the office.
  • Manage all administrative responsibilities in the legal office.
  • Support one or multiple attorneys and assist them in administrative and legal duties.
  • Represent the office well when dealing with clients and officials.
  • Maintain confidentiality at all times.
  • Communicate with clients in person, over the phone, and via email.
  • Issuing invoices concerning Legal fees.
  • Draft, proofread, and file or send legal documents, such as motions or letters of intent.
  • Screen, direct, and prioritize incoming calls and emails to lawyers.
  • Perform Legal and background research when requested and provide information to the Lawyers.
  • File, organize, scan, copy and fax legal documents in a timely manner.
  • Familiar with legal documents and terminology.
  • Dealing with Governmental Administrations.

January 2017 – February 2017:

Hostess: La Petite Table- Gardens – Naccache.

  • Greeting guests as they enter, and putting them on a waiting list as necessary.
  • Providing guests with menus and answering initial questions.
  • Seating guests at tables or in waiting areas.
  • Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
  • Engaging with guests to ensure they’re happy with food and service.
  • Responding to complaints and helping to resolve them.
  • Answering phone calls, taking reservations and answering questions.
  • Knowledge of the menu.
  • Helping out with other positions in the restaurant as needed.
  • Providing great customer service.

August 2016 – January 2017:

Sales Associate: Decathlon, Azadea Group, LeMall Dbayeh.

  • Ensure high levels of customer satisfaction through excellent sales service.
  • Assess customer’s needs and provide assistance and information on product features.
  • Welcome customers to the store and answer their queries.
  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.
  • Maintain in-stock and presentable condition assigned areas.
  • Actively seek out customers in store.
  • Remain knowledgeable on products offered and discuss available options.
  • Process POS (point of sale) purchases.
  • Cross sell products.
  • Handle returns of merchandise.
  • Team up with co-workers to ensure proper customer service.
  • Build productive trust relationships with customers.
  • Comply with inventory control procedures.
  • Suggest ways to improve sales (e.g., planning marketing activities, changing the store’s design).

August 2015 – August 2018:

Promoter: Japan Tobacco International (Jti).

  • Listening to what customers want and helping them find the perfect product for their needs.
  • Constantly building product knowledge and delivering this knowledge in engaging ways.
  • Setting up attractive product displays and promotional booths.
  • Delivering presentations and demonstrations to customers and other stakeholders.
  • Engaging in meaningful interactions and building good relationships with customers.
  • Distributing samples and providing feedback for improvement to the management team.
  • Following up with customers and providing guidance on product selection.
  • Meeting daily targets.
  • Networking with relevant stakeholders.

May 2015 – August 2015:

Hostess: Venezia Restorante Italiano- Hilton Metropolitan Beirut Grand.

  • Greeting guests as they enter, and putting them on a waiting list as necessary.
  • Providing guests with menus and answering any initial questions.
  • Seating guests at tables or in waiting areas.
  • Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
  • Engaging with guests to ensure they’re happy with food and service.
  • Responding to complaints and helping to resolve them.
  • Answering phone calls, taking reservations and answering questions.
  • A knowledge of the menu.
  • Helping out with other positions in the restaurant as needed.
  • Providing great customer service.

 

June 2012 – September 2014:                 

Operator Assistant: The Phoenicians for Contracting S.A.R.L.

  • Acting as second-in-command to the managers, and taking care of all duties in their absence.
  • Assisting the Manager with operational issues.
  • Scheduling meetings and team building sessions as required.
  • Promptly answering the questions of staff and other stakeholders.
  • Providing excellent customer service and maintaining relationships with vendors.
  • Preparing, binding and filing forms and other documents.
  • Assisting with recruitment and onboarding processes.
  • Taking inventory and ordering office supplies as needed.
  • Updating logs and order forms.
  • Analyzing all operations and forwarding suggestions for improvement to the Manager.

Education:

October 2017 – Present: Bachelor degree in Law at La Sagesse University.

October 2014 – May 2017: Law Student at Lebanese University.

June 2014: Lebanese Baccalaureate Sociology and Economics degree at Lycee Laure Moughaizel, Achrafieh.

Professional Certificates:

December 2021: Certificate in Contracts Drafting from University of Geneva.

May 2021: Certificate in Professional Realestate Brokerage from LAU in patnership with the     Real Estate Syndicate Of Lebanon.

Computer skills:

Microsoft Word, Power Point and Excel.

All aspects of Internet Research.

 

Languages:

Arabic & French: Fluent.

English: Good.

Copyright © 2021 JUSTICIABeirutConsult. All rights reserved.